Privacy Policy

Welcome to Blood Collection. We value your privacy and are committed to protecting the personal information you share with us. By using Blood Collection, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Our Service

Blood Collection is a platform that helps users book blood tests, schedule home sample collection, and receive reports digitally. We may work with collection staff, laboratories, service partners, and technology providers to deliver these services efficiently.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name
• Mobile number
• Email address
• Address for home sample collection

b. Service Information

• Test names selected by you
• Appointment details
• Basic service-related information shared during booking

c. Device and Technical Information

• Device type
• Operating system version
• IP address
• App version
• Log data
• Date and time of access

3. How We Use Your Information

• Creating and managing your account
• Booking and confirming appointments
• Arranging home blood sample collection
• Coordinating with collection staff and lab partners
• Delivering reports and service updates
• Responding to customer support requests
• Improving app performance and user experience

4. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following situations:

a. With Collection Staff and Service Personnel

We may share necessary booking details such as your name, address, phone number, and appointment information so that the service can be completed.

b. With Laboratory Partners

We may share relevant information with diagnostic labs for test processing and service fulfillment.

c. With Technology and Service Providers

We may use trusted third-party providers for hosting, analytics, notifications, and technical infrastructure.

d. For Legal Reasons

We may disclose information where required by law, court order, or government authority.

5. Data Retention

We retain your information only for as long as necessary to provide our services, maintain booking records, comply with legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, or disclosure.

• Secure server environments
• Restricted access controls
• Encrypted data transmission where applicable

7. Your Rights and Choices

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal requirements
• Contact us with questions or complaints about your data

8. Third-Party Services and Links

Our app or website may use third-party services such as payment gateways, analytics tools, and notification services. These third parties may have their own privacy policies.

9. Children’s Privacy

Our services are not intended for independent use by children without the involvement of a parent, guardian, or authorized adult.

10. Cookies and Similar Technologies

If you use our website, we may use cookies or similar technologies to improve functionality, understand usage patterns, and enhance user experience.

11. Communication Preferences

• Booking confirmations
• Appointment reminders
• Service updates
• Report availability notifications
• Important policy or account updates

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updated versions will be posted with a revised date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at: